FAQ

Quick answers grounded in how the product works today. For legal detail, Terms and Privacy are authoritative.

Where does the marketplace work?

Buying and selling on our peer-to-peer marketplace is UK-oriented (shipping, compliance, and buyer/seller flows). Other product features may be offered more broadly depending on your App Store region — check the listing for your account.

What do credits pay for?

Credits power AI try-on. Each try-on run costs two credits. Adding items, background removal, and organising your wardrobe do not consume credits. Welcome credits and referral rewards are described in the app.

What is the difference between subscription and credits?

Organiser and Style Pass are recurring subscriptions that unlock wardrobe limits and different try-on access (credits vs unlimited on Style Pass — see current App Store or Google Play copy). Credits are consumable packs for try-on if you are not on a tier that includes unlimited access.

What fee do sellers pay?

The platform fee on marketplace orders is 15% of order value, as surfaced in product context. Shipping, returns, and disputes follow the flows and policies linked from the app and our Terms.

How do referrals work?

Referral codes can reward both referrer and referee with credits when eligibility rules are met. Details and limits are shown in-app.

Which platforms are supported?

iOS 17.6 and later on iPhone. Android is on Google Play — use the Get it on Google Play links on this site or search for “Wardrobe by Alama” in the Play Store.

Still stuck? Visit Support or email hello@alama.co.uk.